Privacy Policy | Alta Parking Alerts

1. Information We Collect

We collect the following types of information:

Account Information: Email address, name, and authentication data provided through our identity provider (Clerk)
Phone Number: If you opt in to SMS alerts, we collect and encrypt your phone number
Watch Preferences: The dates and notification preferences you configure
Payment Information: Billing details are processed securely by Stripe; we do not store credit card numbers
Usage Data: Service usage patterns, alert delivery status, and interaction with notifications

2. How We Use Your Information

We use your information to:

Provide and operate the Service
Send parking availability alerts via email and SMS
Process payments and manage subscriptions
Communicate service updates and changes
Improve and optimize the Service
Comply with legal obligations

3. Data Protection

We implement security measures to protect your personal information:

Phone numbers are encrypted at rest using AES-256 encryption
All data transmission uses TLS/HTTPS encryption
Authentication is handled by Clerk with industry-standard security
Payment processing is handled by PCI-compliant Stripe
Access to personal data is restricted to essential personnel only

4. Data Sharing

We do not sell your personal information. We share data only with:

Service Providers: Clerk (authentication), Stripe (payments), Twilio (SMS), Resend (email), and cloud infrastructure providers
Legal Requirements: When required by law, court order, or to protect our legal rights

5. SMS Communications

When you opt in to SMS alerts, we maintain records of your consent for compliance purposes. You can opt out at any time by:

Texting STOP to our notification number
Updating your preferences in your account settings
Contacting us at the email below

We maintain an audit log of SMS consent actions (opt-in, opt-out, number changes) as required for TCPA compliance.

6. Data Retention

We retain your data as follows:

Account Data: Retained while your account is active and for 30 days after deletion
Alert History: Retained for 90 days for your reference
SMS Consent Logs: Retained for 5 years for regulatory compliance
Billing Records: Retained as required by tax and accounting laws

7. Your Rights

You have the right to:

Access your personal data
Correct inaccurate data
Delete your account and associated data
Export your data in a portable format
Opt out of marketing communications

To exercise these rights, contact us at privacy@altaparkingalerts.com

8. Cookies and Tracking

We use essential cookies for authentication and session management. We do not use advertising cookies or sell data to advertisers. Analytics cookies may be used to improve the Service, with the option to opt out.

9. Children's Privacy

The Service is not intended for users under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Service. Your continued use after changes constitutes acceptance.

11. Contact Us

For privacy-related questions or concerns, contact us at: privacy@altaparkingalerts.com